How to handle criticism at work effectively

How to handle criticism at work? That’s a question most of us ask ourselves, at least occasionally.

Think about it. You’ve been working hard and trying to do your best, but someone still thinks it’s necessary, with a critical tone, to offer you some words of advice about the work you’ve just done.

Not a thank you; no recognition of the effort you’ve put in; just some caustic words about why they think your work is less than perfect.

Naturally, that makes you feel a little unloved, a bit defensive, and probably slightly irritated too.

Perhaps your critic lacks sensitivity?

Perhaps he or she fails to appreciate the value you’ve been adding to whatever you were doing at the time.

And of course, your critic may not have had visibility of the constraints you were working under or the pressures you faced at the time.

Regardless of the circumstances, it’s natural if you feel hurt when all people can do is point to something they believe is wrong, incomplete, or not as good as it could have been. If it doesn’t hurt, certainly it is irritating, in my experience. It can also seem overly harsh at times.

HOW TO HANDLE CRITICISM AT WORK
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The importance of criticism:

The problem when hearing criticism is that our defensive barriers tend to go up immediately. And once we’re on the defensive, we don’t tend to listen to the feedback we’re getting. We just concentrate on how we’ll respond in order to dismiss whatever’s being said.

This is unfortunate because if we did listen and reflect on what is being said, it’s just possible that our critic may have a valid point.

The importance of criticism is that it provides us with valuable feedback.

And how we react to any feedback depends on our attitude and how we choose to look at it.

We can get all hurt and defensive, or we can choose to give our critic the benefit of the doubt and assume that they’re genuinely trying to be constructive.

In other words, we can embrace criticism positively and seek to use it to our advantage. Certainly, this is the mature and grown-up way of dealing with any criticism we receive.

Honing our skills:

We must recognize that none of us is perfect and we’re all prone to making the occasional mistake. That’s human nature.

However, if our aim is to succeed, we have to become masters of our chosen craft or profession. We have to be very good at whatever we’ve chosen to do if we’re going to stand out in the crowd. We have to be the best.

Being the best requires the constant honing of our skills. That means we must learn from our mistakes and any inability that might prevent us from delivering the results required of us.

Learning is a lifelong process, and we should be constantly practising and developing our skills and improving on the results we deliver.

To do that, we must learn from our mistakes.

Some mistakes will be obvious to us, of course, but sometimes we’ll fail to recognize them. Fortunately, others don’t.

Criticism is feedback:

The underlying point here is that criticism is simply feedback, and feedback is essential if we’re to improve our skills and become masters of our craft or profession.

That’s why it’s important to listen. If we know where we fall short, then we can do something about it.

How to handle criticism at work:

If you find yourself on the receiving end of criticism, the first thing to do is to remind yourself that feeling hurt is quite natural. That’s simply an emotional response to a negative situation.

However, don’t take anything personally:

Give your critic the benefit of the doubt and assume their intention is simply to provide you with some valuable feedback.

Welcome that feedback. Don’t interrupt your critic with excuses. That will just make you look defensive. Don’t glower at them either because you might stop them from sharing that crucial insight with you.

The truth may hurt, but the sooner you hear it, the sooner you can fix whatever it is you’re doing wrong, assuming you are doing something wrong.

Listen and focus on hearing everything being said.

When your critic has made his or her point, say thank you.

That will show confidence, dedication, and grace too.

Then ask yourself honestly:

And you do need to be honest with yourself here.

If you conclude that your critic has a fair point, then you must embrace the lesson. Learn from it; resolve to do better next time, and be determined to improve.

That way you’ll go from strength to strength. You’ll gain the respect of other people, too, for your willingness to listen and learn.

If they are wrong:

However, remember this as well:

If honest reflection leads you to the conclusion that your critic is being unfair or is just plain wrong, then just ignore the criticism.

Smile and move on. Never take it personally, and never let anyone discourage you from the pursuit of your aims.

Conclusion:

Criticism is just feedback.

Feedback is your friend.

Embrace it; learn from it; use it to your advantage, but never take it personally.

And if, following honest reflection, you think they’re wrong, then it’s perfectly reasonable to ignore it and move on.

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5 ways to kill your dreams

Today, I want to explore the 5 ways to kill your dreams if you’re not careful.

I’m sure you must have dreams and goals, dear reader. After all, most people do. However, how often do people fail to realise their dreams? How often do dreams and projects simply never happen? Why is that?

Well, in the thought-provoking TED video included here, Bel Pesce suggests how not to follow your dreams. She gives five reasons why you’ll fail if you adopt the wrong approach.

Bel Pesce’s observations relate to the beliefs people hold about how success is achieved. In her view, those erroneous beliefs are as follows:

5 WAYS TO KILL YOUR DREAMS
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5 ways to kill your dreams:

1. Believe in overnight success

We see someone successful, but we don’t see their backstory. Although they appear to have gained their success overnight, it was due to years of hard work mastering their craft first.

No one succeeds without years of hard work first. Nothing happens by accident. It’s all down to determination, grit, and an insatiable desire for success.

Opportunity may come overnight, but you have to be well-prepared to grab that opportunity when you see it. Being prepared means mastering your craft.

2. Believe someone else has the answers for you

It’s your life, and no one else knows you and your life better than you.

You need to find your own way, in your own time. In finding a way, it must be a way that suits you well and one with which you feel truly comfortable.

No one else has the perfect answers that will be a good fit with your life.

3. Believe you can settle when growth is guaranteed

It can be amazing just how many people will stop and settle once they’ve reached a goal they’d set for themselves. They get to a point where they think, it’s OK now.

And yet, OK is never OK.

When you reach a peak, you must find the next peak if you are to continue to grow and sustain success.

4. Believe the fault is down to someone else

If you have a dream, it’s all down to you to find a way to make it happen. You find a way, or you make a way. And you never accept “No” for an answer, unless, of course, that was the answer you wanted.

The key message is it’s all down to you. If you fail to achieve your dream, then it’s your fault, and no one else is to blame. Simple!

5. Believe the only things that matter are the dreams themselves

Having a goal is important, but life is not just about goals.

Life is a journey with a constant stream of experiences and interactions with other people along the way.

The real fun is in the participation. Achievement is just a bonus.

Achievement is a momentary experience, but life is not. Life goes on beyond the moment.

Dreams and goals in perspective:

If you’re driven by your dreams, then I recommend that you listen to what Bel Pesce has to say. It might just save you some heartache.

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How will your life be measured? Here’s what matters most

How will your life be measured? A philosophical question, perhaps, but an interesting one nevertheless.

Some time ago, I attended the funeral of someone whom I’d known quite well professionally but not at all socially. Someone I liked and respected, but I wouldn’t claim to have known them well overall. Nevertheless, funerals are a time to reflect on someone’s life. A time to consider the impact they’ve had on other people throughout their lives.

The funeral service was held at a large, traditional church in London, and it was crowded.

Listening to the eulogy and associated readings, I began to appreciate how much my late colleague had meant to so many people. It’s fair to say that she meant a lot to many people. The lives of so many people had clearly been blessed by her presence in them.

This experience made me think.

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So in life, what matters most?

As human beings, we’re all driven to achieve and leave our mark on life before we pass on.

However, we do tend to measure our impact on life in terms of careers and money. With those things, it’s fairly easy to keep score, wouldn’t you agree, dear reader?

Careers provide tangible evidence of achievement, or so it seems.

So, climbing the greasy pole and increasing our wealth tend to be the measures we use when we consider the idea of success. Nevertheless, as I sat there listening that day, I had to ask myself, are these things the most appropriate measure of the lives we lead?

Anything we do that only has a long-term payoff, we tend not to measure because there’s no immediate evidence of achievement. We can’t see the immediate impact of the small things we do, so we don’t believe they matter much.

However, I realized that day that they do matter. They matter a great deal.

It’s all in the little things we do:

A random act of kindness might not mean much to us, but to the recipient of our action, it could mean the world. It could have had a profound effect on that individual. And it might prove to be a life-changing experience for that person.

So, how will any of us be remembered?

When our lives have passed, how will they talk about us at our funerals?

People won’t talk about the size of our house or our car, but they will talk about how we made them feel. They won’t talk about the importance of our jobs, but they will mention how we helped them at a difficult time in their lives.

Perhaps they’ll talk about how we mentored them and how they’re a better person because of the impact we had on their lives. Maybe they’ll say they enjoyed our company, and they’ll talk about how they looked forward to seeing us whenever we were around. Perhaps they’ll just mention how we made them smile.

When you think about it, why would we want to be remembered in any other way?

Material possessions are meaningless:

Let’s face it, material possessions are meaningless. Equally successful careers are as much a reflection of good fortune as they are of anything we did to justify them.

That’s not the case when it comes to the impact we have on the lives of others.

The help we give and the kindness we show are all down to us and our actions day-to-day.

So, how many people we’ve helped seems to me like a much better measure of success than the size of the car we drive or the size of the house in which we live.

Real success in life comes down to the difference we make. How we’ve touched the lives of other people.

Certainly, that’s how I think we’ll be remembered by those who knew us, however much we’re focused on careers, money, and material possessions.

How great would it be to be remembered fondly and with respect by all who crossed our paths during our lives?

How will your life be measured?

I remembered my thoughts that day at the funeral when I stumbled upon this video of a presentation given by Clay Christensen at TEDxBoston.

It offers a great perspective on how your life will be measured.

I recommend you watch this video, as it’s well worth a little bit of your time.

And after you’ve watched it, I would suggest you reflect on this question:

How do you want to be remembered, dear reader?

For me, life’s measure should be in terms of how I’ve touched the lives of other people and not money, career, and the size of my house.

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31 Interesting quotes by Lucius B. Wack

If it’s interesting quotes you’re looking for, dear reader, then I have 31 more excellent observations from my good friend Lucius B. Wack.

Regular readers will know that a couple of my recent posts have curated quotes from this modern philosopher.

As previously stated, Lucius B. Wack is someone I admire, so I thought it might be interesting to share some more of his thoughts on life today.

So, read these interesting quotes and see what you think.

I hope you find these observations about modern life in the Western world interesting.

If you do, then please feel free to pass them on to your friends.

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Interesting Quotes (1-10):

Interesting Quotes (11-20):

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Interesting Quotes (21-31):

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33 short sharp quotes to get you thinking

If short, sharp quotes are what you’re looking for today, here are 33 that I am confident you will like, dear reader.

Enjoy them all, and please feel free to share them.

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Short Sharp Quotes (1-20):

  1. Never complain; never explain.
  2. Troubled waters make skilled sailors.
  3. Mistakes are just lessons to be learned.
  4. You’re never too old to do something stupid.
  5. Yes, I have a sleep disorder. It’s known as children.
  6. We live in the era of smartphones and stupid people.
  7. No response is a response, and a powerful one too.
  8. To understand politics, you must read between the lies.
  9. You can’t change the past, but you can shape the future.
  10. Sometimes you’ve got to be smart enough to play stupid.
  11. If you want to change your life, change the way you think.
  12. Life’s hard for everyone, but it’s even harder if you’re stupid.
  13. Wouldn’t it be great if everything were as easy as getting fat?
  14. One good friend is worth infinitely more than 1,000 fake ones.
  15. Some people serve as examples, whilst others serve as a warning.
  16. Test my patience if you must, but I must warn you, I’m negative.
  17. Don’t waste your words on people who deserve only your silence.
  18. On Spaceship Earth, we’re all crew. We all have a contribution to make.
  19. It’s not who you are that holds you back. It’s who you think you’re not.
  20. If it’s not right, don’t do it. If you can’t be sure it’s true, don’t say it.

Short Sharp Quotes (21-33):

  1. You can’t argue with a closed mind and a fixed point of view. So, don’t try.
  2. If you have a problem with me, then cry me a river and drown yourself in it.
  3. Being wise is not hard. Think of something stupid to say, and then don’t say it.
  4. Knowledge is like underwear. Nice to have, but showing it off is rarely a good idea.
  5. We’re all prisoners of the mobile phone. That’s why they’re known as cell phones.
  6. Watch what they do, not what they say. Talk is cheap. Results are everything.
  7. You’re not the dumbest person on the planet. However, you’d better hope he doesn’t die.
  8. Never confuse the people who are always around you with the people who are always there for you.
  9. We must learn from the mistakes of others. None of us will live long enough to make every mistake ourselves.
  10. Words spoken in anger tell you a lot about what people think. They offer a glimpse behind the mask.
  11. We come from dust, and we return to dust. So it’s probably best not to dust. It might be someone you know.
  12. Some people are only meant to be there for a single chapter of your life. Not everyone will be a constant in your story.
  13. Evaluate the people in your life, then eliminate any that are a negative influence on you. It’s your life, and you decide.
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The Unparalleled Importance of Friends in Our Lives

Were you a fan of that wonderful American television sitcom Friends? Wouldn’t it have been great to share their company and all the fun they had in Central Perk?

For me, that show highlighted the important role that our friends play in our lives.

It is a fact that we don’t get to choose our family, but the good news is that we do get to choose our friends.

Friendship is a relationship of equals. A good friendship has a power dynamic that’s always in equilibrium.

Friends are the people whose company we enjoy, people with whom we feel a real sense of connection and with whom we share common interests.

They are also people we’d be willing to go out of our way to help if we thought they were in trouble.

Family and loyalty go together, of course. You can’t have one without the other. And a relative can be a friend too, of course. As Ross and Monica were in Friends, for instance.

However, just because you’re related to someone doesn’t mean you’ll like them or that they’ll like you. Being related is no guarantee you’ll enjoy their company.

So, if you have a few close friends, you’re lucky indeed.

Friendship adds a sparkle to a life that could otherwise be quite dull.

Poem about friendship:

If today’s theme has caught your imagination, you might like to read this poem I wrote, Friendship.

Friendship Poem

Here are 10 thought-provoking quotes about friendship:

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30 Best Quotes from Lucius B. Wack

In a previous post, I introduced readers to an old friend of mine, Lucius B. Wack. Today, I offer you 30 of his best quotes about life and the human condition.

Affectionately known as Lucky, he’s someone who has greatly influenced my thinking of late.

So, I’ve put together these quotes as I think they might appeal to readers. I hope so anyway.

Grab a coffee and take a few moments to read some more of Lucky’s observations.

Please feel free to use any of these quotes. Lucky would be flattered to know he’s being quoted.

And please pass them on.

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Best Quotes (1-10):

Best Quotes (11-20):

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Best Quotes (21-30):

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30 quotes to make you think about life

If you’re looking for quotes to make you think, dear reader, look closely at the 30 I’ve put together for you today.

They are all observations about life as we know it today. We live in strange times, and they appear to be getting stranger as each day passes.

In my experience, each decade has a unique feel, and the one in which we now live is no different. The 2020s are shaping up to be unique, that’s for sure.

On the positive side, nothing lasts forever. So, we have every reason to believe that life can improve. However, it will only improve if we challenge the orthodoxy and refuse to accept that which is unacceptable.

So, grab a coffee, relax, and see what you make of these 30 excellent quotes.

And please feel free to share them.

QUOTES TO MAKE YOU THINK

Quotes to make you think (1-15):

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Quotes to make you think (16-30):

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19 quotes about change and why it’s important

Today I’m exploring quotes about change.

One of the most fundamental human needs is the need for certainty. We all need certainty because we need to feel secure.

As a species, human beings are programmed to ensure we survive. If we don’t feel secure, then we are constantly on our guard, which drains our energy.

That’s why change can be an uncomfortable experience because it makes us feel insecure, and feeling insecure means we can’t relax.

Most of us can feel uncomfortable with change, at least to some degree, and that’s perfectly natural when you think about it.

However, change is important.

Through change comes opportunity, and if we can embrace change, then opportunity can be ours for the taking.

Most people tend to be slow in their response to change because it’s such an uncomfortable experience. However, if we respond quickly, we can grasp those opportunities just waiting for the fleet-footed.

QUOTES ABOUT CHANGE
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A good example of things that once didn’t exist would be computers. Today, most households have several of them in the form of desktops, laptops, tablets, and smartphones.

Certainly, this is the situation in my home, and I’m sure that’s true in your home too, dear reader.

However, as recently as 1943, Thomas Watson, then chairman of IBM, said, “I think there’s a world market for maybe five computers.

Well, there are more than five computers in my home alone, and there will be billions more around the world.

As recently as 1977, Ken Olson, then president, chairman, and founder of Digital Equipment Corporation (DEC), the leading supplier of minicomputers at the time, said, “There’s no reason for any individual to have a computer in his home.

We’re lucky that neither Bill Gates nor Steve Jobs listened to those gentlemen.

However, in business terms, these examples are even more significant.

Failure to recognize the changing nature of the computer market had almost catastrophic consequences for IBM as a business.

They did manage to adapt eventually, but not before their business went through a major wobble and at one point looked like it might even fold completely.

And where is Digital Equipment Corporation (DEC) now? It disappeared long ago and is now nothing more than a footnote in the history of digital technology.

So my message to you today, dear reader, is this:

It’s better to embrace change, however uncomfortable it may feel, and be ready to grab those opportunities as they come along.

The most successful people in business are adept at exploiting opportunities brought about by change.

Change is synonymous with opportunity. It’s that simple.

Here are 19 inspirational quotes about change to help you reflect on what it means and why it’s important. 

Quotes about change (1-10):

  1. Change before you have to. ~Jack Welch
  2. Intelligence is the ability to adapt to change. ~Stephen Hawking
  3. To improve is to change; to be perfect is to change often. ~Winston Churchill
  4. If you do not change direction, you may end up where you are heading. ~Lao Tzu
  5. If you change the way you look at things, the things you look at change. ~Wayne Dyer
  6. The first step toward change is awareness. The second step is acceptance. ~Nathaniel Branden
  7. The only way to make sense out of change is to plunge into it, move with it, and join the dance. ~Alan Watts
  8. Change is the law of life. And those who look only to the past or present are certain to miss the future. ~John F. Kennedy
  9. Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek. ~Barack Obama
  10. God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference. ~Reinhold Niebuhr

Quotes about change (11-19):

  1. There is nothing so stable as change. ~Bob Dylan
  2. There is nothing permanent except change. ~Heraclitus
  3. Only the wisest and stupidest of men never change. ~Confucius
  4. You must be the change you wish to see in the world. ~Mahatma Gandhi
  5. Everyone thinks of changing the world, but no one thinks of changing himself. ~Leo Tolstoy
  6. The curious paradox is that when I accept myself just as I am, then I can change. ~Carl Rogers
  7. They always say time changes things, but you actually have to change them yourself. ~Andy Warhol
  8. You must take personal responsibility. You cannot change the circumstances, the seasons, or the wind, but you can change yourself. That is something you have charge of. ~Jim Rohn
  9. It is change, continuing change, inevitable change that is the dominant factor in society today. No sensible decision can be made any longer without taking into account, not only the world as it is but the world as it will be. ~Isaac Asimov

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Absolutely guaranteed secret to success

Looking for the secret to success, dear reader? You’re not alone. So many people seek the secret, but very few find it.

Well, here’s Barbara Sher with some common-sense observations about life and success.

This is just part of a presentation she gave at the “Big, Cheap Weekend Workshop” in New York in July 2010. So it’s a decade ago now, but her observations are timeless, and they’re just as valid today as they were back then.

This video essentially is a ‘taster,’ but if you’re not familiar with Barbara’s work, then it might inspire you to check out her other videos on YouTube and indeed her public appearances, should she appear at a venue near you.

Secret to Success
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The secret to success:

Now here are my thoughts on success.

I believe that personal responsibility is the key to success.

If you’re drifting and waiting in the hope that something will happen? Let me tell you, it won’t.

Well, not unless you’re lucky and just happen to be in the right place, at the right time, with the right thing someone needs.

For most of us, that’s never going to happen.

For almost everyone, we must make things happen ourselves.

Let me share a secret with you. The magic ingredient to achieving your dreams isn’t luck or some mystical force. It’s you.

It’s all about you grabbing the ball and running with it.

What do I mean?

I mean, you must embrace the power of personal responsibility.

You are the captain of your ship, sailing through the sea of life. You can steer your ship anywhere you want it to go.

Yes, there will be storms and occasionally calmer waters, but ultimately, you decide which way to steer your ship.

Personal responsibility is about acknowledging that your choices, big and small, are the compass guiding your journey to wherever you’re going.

You must decide what it is you want out of life. You must decide the lifestyle you’d prefer to live. And you must work out how to get it.

Once you know where you’re going, you must set yourself some goals.

And then you must pursue those goals with determination and a willingness to work hard to achieve them.

We all make choices in life, all the time, and we must accept the consequences of those choices.

In short, we must take responsibility for those choices, and if we pursue good choices, they should lead to the best outcomes for us.

If you embrace personal responsibility and stop making excuses, you will start to make progress towards the life you want.

If you become proactive rather than reactive, you will be knowingly steering the good ship “You” in the direction of your desired destination.

So, are you ready to take the helm?

Are you ready to grasp the personal power you have and own your journey to success?

It won’t always be easy, but at least it will be yours.

Trust me, the feeling of achieving something because you made it happen is amazing, and you won’t regret it.

So, embrace personal responsibility and achieve your full potential.

You can do it! It won’t be easy, but it can be done, and people do. So can you!

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